1. 投诉渠道 | Complaint Channels

• 前台服务 | Front Desk Service
  您可以直接前往前台，我们有会讲多语言的工作人员随时为您服务。
  You may visit the front desk, where our multilingual staff is available to assist you.
• 客房电话 | In-Room Telephone
  在您的房间内拨打“服务电话”按钮，直接与我们联系。
  Use the "Service Phone" button in your room to contact us directly.
• 在线沟通 | Online Communication
  通过我们的酒店App、官网或微信（WeChat）联系客服团队。
  Reach out to our customer service team via our hotel app, website, or WeChat.
• 电子邮件 | Email
  您也可以通过电子邮件发送投诉或建议，我们将在第一时间回复：service@hotel.com。
  You may also email us with your concerns or suggestions, and we will respond promptly: service@hotel.co0m.

2. 投诉处理时限 | Response Time

• 小问题 | Minor Issues
  （如房间设备、用品不足）将在30分钟内解决。
  (e.g., room equipment or amenities shortage) Resolved within 30 minutes.
• 中问题 | Moderate Issues
  （如空调、热水或网络问题）将在1小时内处理并反馈。
  (e.g., air conditioning, hot water, or internet issues) Addressed within 1 hour, with progress updates provided.
  大问题 | Major Issues
  （如安全、卫生或服务态度问题）将立即启动应急程序，并在2小时内提供明确解决方案。
  (e.g., safety, hygiene, or service attitude issues) Emergency procedures will be initiated, and a clear solution will be provided within 2 hours.

3. 语言支持 | Language Support

• 我们的团队配备了多语言客服，确保能用您的母语或您熟悉的语言沟通。
• 如有需要，我们可以提供翻译服务，确保您的诉求被准确传达和理解。
• Our team includes multilingual staff to ensure communication in your native or preferred language.
• Translation services are available upon request to ensure your concerns are accurately conveyed and understood.

• 如投诉问题确实对您的入住体验造成影响，我们将提供补偿措施，例如客房升级、赠送餐券或延迟退房等服务。
• 我们会将您的反馈认真记录，并用以改进服务质量，确保未来为您提供更完美的体验。
• If the issue impacts your stay, we will offer compensation such as room upgrades, dining vouchers, or late check-out.
• Your feedback will be carefully documented and used to improve our service, ensuring a better experience in the future.

5. 联系我们 | Contact Us

• 服务电话 | Service Hotline: +XXX-XXXX-XXXX
• 邮箱 | Email: service@hotel.com
• 微信 | WeChat: HotelWeChat